Privacy Policy

Introduction

YourTEK Professionals NZ ("we," "our," or "us") is committed to protecting your privacy in accordance with the New Zealand Privacy Act 2020. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out a contact form or request a quote
• Subscribe to our newsletter or communications
• Register for an account or service
• Contact us for customer support
• Participate in surveys or promotions

This information may include:

• Name, email address, and phone number
• Organisation name and job title
• Mailing address
• Payment and billing information
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Respond to your enquiries and provide customer support
• Send you technical notices, updates, and security alerts
• Communicate about products, services, and events
• Monitor and analyse trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions
• Personalise and improve your experience
• Comply with legal obligations

Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights
• With Your Consent: When you have given us permission to share your information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Overseas Disclosure

As part of our global operations, your personal information may be transferred to and stored in countries outside New Zealand, including the United States where our parent company operates. When we transfer your information overseas, we ensure that:

• The recipient is subject to privacy laws that provide comparable safeguards
• We have appropriate contractual protections in place
• You are informed of any overseas disclosure
• We take reasonable steps to ensure the recipient handles your information in accordance with the Privacy Act 2020

Data Security

We implement appropriate technical and organisational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your browsing activities. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted or expired).

Your Rights Under the Privacy Act 2020

Under the Privacy Act 2020, you have the following rights:

• Access: Request a copy of the personal information we hold about you (IPP 6)
• Correction: Request correction of inaccurate or incomplete information (IPP 7)
• Notification: Be notified of any privacy breaches that may cause you serious harm
• Complaint: Make a complaint to the Privacy Commissioner if you believe your privacy has been breached

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 20 working days.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When your information is no longer required, we will securely destroy or de-identify it in accordance with IPP 9 of the Privacy Act 2020.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.